MCG Case Study – Commercial Intranet System

A large HVAC service company in the Dallas – Fort Worth area with a strong commitment to customer service approached an MCG consultant about developing a sophisticated intranet system for processing information collected through customer surveys. The company wanted to make use of data already entered in its legacy database systems while also taking advantage of capabilities available through new technologies.

The results that the company was looking for included faster resolution of customer issues, better tracking of customer interactions in progress, and easier and more immediate oversight by supervisors and managers to ensure that no complaints were ignored.

MCG supplied a solution that achieved all of these results in a system that was highly usable and leveraged the power of automated sorting, routing and prioritization of customer issues while protecting data from unauthorized access.

MCG can help your business achieve similar results. Contact us to talk about what MCG can do for you.